Frequently Asked Questions

What sets Logix9 apart from other testing providers, and why should we choose them?

At Logix9, we take pride in our 20 years of experience and expertise in QA-focused testing. Our leadership in automation, API, functional, and mobile testing has set us apart from other testing providers. We strive to deliver the highest quality testing standards, ensuring that our clients always have confidence in our results. Our proactive communication, depth of knowledge, scope of services, and ability to manage small to highly complex engagements have earned us many long-term client partnerships. We are committed to delivering the best possible outcomes for our clients, and we are confident in our ability to do so.

What are the reasons for considering outsourcing QA testing?

• Cost savings & added value: Our highly trained software engineering resources provide high-quality work at a fraction of the cost of U.S. engineers. For the price of one Silicon Valley engineer, you can get three experienced software engineers.
• Expertise:With over 20 years of experience, Logix9 has a team of 700+ software testing engineers and experts with extensive domain expertise and thousands of combined years of experience.
• Scalability & quick ramp-up time:Outsourcing with Logix9 allows your company to easily add or remove engineers and start testing right away, without the costly and time-consuming HR process of hiring in-house engineering resources.
• 24/7 testing: Our offshore and nearshore testing facilities in India and Mexico provide 24/7 testing opportunities for your teams, taking advantage of different time zones to ensure round-the-clock testing.

What is the typical project timeframe for getting started with Logix9 services?

The timeframe for starting a project with Logix9 may vary depending on the specific requirements and availability of engineers. However, in many cases, we are able to start new projects within a week. We work closely with our clients to ensure that we can provide timely and efficient service that meets their needs.

Which industries does Logix9 serve?

Logix9 provides services to a range of industries, including but not limited to Software/SaaS, Digital Collaboration/Media Streaming, Cybersecurity, Legal Tech, Healthcare, Financial Services, Retail/E-commerce, Startup, HR Tech, and eLearning. We work closely with clients across different sectors to deliver high-quality software testing and quality assurance solutions that are tailored to their specific needs.

What is the rate of employee retention at Logix9?

Logix9 has an impressive employee retention rate of 91%, which is unmatched in the industry. The company's culture of inclusion and diversity has been a driving force behind its sustained growth for the past 20 years. Additionally, Logix9 has a unique Training Institute that identifies and nurtures exceptional engineering talent. The company is also committed to giving back through educational development and social impact programs across the world.

What training and certifications does Logix9 engineering staff possess?

Logix9's engineering staff is well-qualified with higher education degrees, specialized certificates, and experience. Many of them are selected from the top 5% of graduates of our company's training institute. They possess various certifications in different languages, sprint planning, Agile and Scrum master, and continually undergo rigorous training to improve their skills.

What are the initial steps to start testing with Logix9?

To begin testing with Logix9, you can fill out a form provided on their website or call 00-0-00–000

What measures does Logix9 take to ensure confidentiality of projects?

Logix9 takes the confidentiality of clients' projects very seriously and implements several measures to ensure the security of software and data. The company is compliant with ISO 9001 and SOC 2 Type II standards and regularly reviews and updates its security policies and internal systems. Additionally, Logix9 requires its engineers to sign MNDA agreements and assigns codenames to clients to prevent unauthorized access. To further ensure security, engineers are prohibited from accessing other project areas, and CD-ROM and USB ports are disabled. Furthermore, cellphones are not allowed inside the building to prevent any data leaks.

Is it possible to obtain a free quotation for testing services from Logix9?

Certainly, you can request a free quotation for Logix9's testing services by filling out the form provided on the website.

What is the communication process for teams after the project kick-off with Logix9?

To communicate after the project kick-off, teams can use various modes of communication such as email, phone or video calls, and instant messaging applications like Slack, Google Hangouts, Lync, and Skype. Depending on the project and client's needs, Logix9 offers flexibility and can work with their preferred communication platform.

In what ways does Logix9 evaluate and measure the success of their projects?

Logix9 measures success by continuously monitoring their client programs and providing transparent reporting to track progress and ensure that each engagement meets or exceeds client expectations. They prioritize their clients' success and view it as a key indicator of their own success.

Can you explain Logix9's distributed agile model?

Logix9's Distributed Agile Model is a project management approach that combines U.S. based project managers with offshore/nearshore QA managers and a dedicated QA team. This allows for greater flexibility and efficiency, as well as the ability to provide 24/7 coverage for clients. More information can be found on the Logix9 website.